We are your expert help
Keep your team focused and your workday moving smoothly with expert advice, guidance and troubleshooting when it’s needed most.
Think of our support as your business’ "Emergency Services." No matter how well you prepare, technology will eventually glitch, whether it’s a dropped connection, a crashed device, or a missing file. In those high-stress moments, reactive support ensures you aren't left Googling for answers or waiting days for help; it gives you an expert on the line to get your team back to work.
How it works
Our support service is based on a simple, flexible model. You purchase a set number of support days, and the cost is spread evenly across the year, making budgeting easy. Each time you raise a support ticket via email, the time spent is deducted from your balance in minutes, so you only pay for what you use.
You can use your support time for a wide range of tasks, including:
Adding or removing users
Changing security permissions
General IT help and troubleshooting
Advice on using Microsoft 365 products
and more..
What’s included
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Every support request is logged, timed, and tracked from start to finish. This means you’ll always know how your time is being used, with full visibility into the duration and status of each task. Whether it’s a quick fix or a more involved request, everything is recorded to ensure accountability and efficient use of your support balance.
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Business owners and authorised users can view all company support tickets through our secure ticketing portal. This gives you complete transparency over requests, progress, and time usage—making it easy to stay informed and in control of your support activity.
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With your consent, our team can securely access user devices remotely. This means we can troubleshoot issues, apply fixes, and provide support without needing to visit your site, saving you time, reducing costs, and getting things back on track faster.
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Stay informed with detailed monthly reports that show exactly how your support minutes are being used. From task breakdowns to time spent per request, you’ll have full visibility into your support activity helping you plan ahead, spot trends, and make the most of your support plan.
Getting Help
Help is available Monday to Friday, 9AM–5:30PM via email at help@weareyellowfox.co.uk or by using our customer portal.